“Miam” N° CO-192

Is it possible to order a custom piece?

In addition to the original creations offered on the website and created on inspiration, I offer an on-demand solution to create pieces that match your emotions, designs that reflect you. To achieve this, I've created the Bespoke Service.

Through this service, I offer to create a piece that reflects you, using your sentimental fabrics, fabrics from my stock, or even fabrics I find specifically for you. My creativity and expertise, combined with your imagination, have no limits.

1. First Contact
2. Defining Project
3. Estimate & Order
4. Crafting the Magic
5. Delivery & Wonder

1. Shoot me an e-mail or use the appointment request form to book a visio call, during which we will discuss all the parameters of your project.
2. I will then work on a detailed personalized offer for the entire process, and send you a quote.
3. Once the quote is accepted, you pay for your creation in three bank transfers: a 40% deposit when you approve the quote, 30% when production starts, and the remaining 30% right before shipping. If you change your mind, you can cancel by forfeiting the deposit (full details in the Terms and Conditions).
4. I'll then start working my magic to craft your very own custom creation. Depending on your wishes, I will update you with pics and videos through the whole process... or keep the secret until you open your package!
5. Finally, it's time for me to ship your tracked and insured package, and for you to eagerly stalk it until you can at long last marvel at unboxing it :)

What are the payment methods and conditions?

Payment can be made in several ways:

• Right away on the website, by credit card or PayPal: your order will be shipped immediately;
• In 4 installments with PayPal (on the website, subject to acceptance by PayPal): at no additional cost to you, and your order will be shipped immediately;
• Deferred payment by bank transfer (with direct contact according to your preferences): your order will only be shipped upon receipt of the full payment.

Can I modify or cancel my order?

It's possible to modify or cancel an order within 6 hours of purchase. To do so, please contact me as soon as possible via hello@maroquinerie-sentimentale.fr or by phone at +33(0)661356222.

Once your order has been shipped, I cannot cancel it. In that case, you will need to wait to receive it then withdraw within 14 days of delivery and send it back at your own expense. I will then refund you according to the terms outlined in the Terms and Conditions.

What are the delivery timeframes?

All orders (excluding custom orders) are shipped within 24 hours (excl. weekends and public holidays), carefully packed and tracked.

The delivery time then depends on the chosen shipping method (Mondial Relay or Colissimo) and the delivery location (France or abroad). Delays may occur due to reasons beyond my control (e.g., related to the carrier).

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