“Bambous Nocturnes” N° CO-176

Can I modify or cancel my order?

It's possible to modify or cancel an order within 6 hours of purchase. To do so, please contact me as soon as possible via hello@maroquinerie-sentimentale.fr or by phone at +33(0)661356222.

Once your order has been shipped, I cannot cancel it. In that case, you will need to wait to receive it then withdraw within 14 days of delivery and send it back at your own expense. I will then refund you according to the terms outlined in the Terms and Conditions.

How do you ship?

Delivery of your order is an essential part of my customer service. I strive to provide you with a reliable, fast, and convenient delivery experience, so you can quickly enjoy your purchases.

Once your order is placed, I ensure that your items are carefully packaged and prepared for shipping. I choose the most suitable packaging options to protect your products during transportation.
My pieces are thoughtfully wrapped and shipped in upcycled cardboard boxes (read more).

Each bag is protected by its custom-made satin drawstring pouch, made from 100% organic cotton satin or 100% linen fabric, and closed with a 100% organic cotton cord, that I custom-make specifically for each bag.
Wallets and other small items are wrapped in tissue paper, either new (locally and sustainably produced) or recycled depending on their size.

I offer free shipping to France, except for Kinusaiga items (see below). For all other destinations, I aim to maintain competitive and transparent shipping costs. Shipping fees are calculated based on the weight, size of your package, and the destination to provide you with the fairest pricing possible.

Kinusaiga items (kits and artworks) have their own rule: within mainland France and Monaco, shipping starts from €4.90 depending on weight; to the French overseas territories, standard Colissimo rates apply. They don't go further on their own, but with a bag or a wallet they travel at no extra cost, wherever I ship leather goods.

Whether it's standard, express, or international delivery, I work with reliable carriers (Colissimo or Mondial Relay) to ensure the delivery of your package within the estimated timeframes, with tracking and insurance. If you wish to use other shipping providers like FedEx or UPS, please contact me at hello@maroquinerie-sentimentale.fr or by phone at +33(0)661356222 so I can calculate a cost estimate for you.

How long does it take for a custom piece?

The time it takes will greatly depend on the complexity of your request, the availability of components, and my schedule, which varies depending on the time of year. On average, expect between 4 and 10 weeks. The quote I provide will contain an accurate estimate of the timeline, and I commit to responding as accurately as possible to your requests, while respecting the creative and production process.

What are the delivery timeframes?

All orders (excluding custom orders) are shipped within 24 hours (excl. weekends and public holidays), carefully packed and tracked.

The delivery time then depends on the chosen shipping method (Mondial Relay or Colissimo) and the delivery location (France or abroad). Delays may occur due to reasons beyond my control (e.g., related to the carrier).

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